Privacy
How we handle prospect, lead and customer data.
1. What this covers
This notice describes, at a high level, how Gainer handles personal data. It is a draft summary; the binding data-processing terms for a client engagement are set out in the signed service agreement and its data-processing addendum.
2. Data we handle
Prospect data submitted through the discovery and contact forms (name, email, business details). Lead and customer data captured on a client's site through the tracking snippet and chat widget (name, email, phone, the page and channel they came from, consent status, and conversation content). Operational data such as a tenant's frozen baseline and outcome marks.
3. Roles of the parties
For prospect and contact data Gainer acts as the controller. For lead and customer data captured on a client's own site, the client is the controller and Gainer processes that data on the client's behalf as a processor under the signed agreement. The precise LGPD/GDPR framing must be confirmed by counsel.
4. Consent, access and deletion
Capture forms record consent. Clients can export their captured leads and request deletion of a data subject by email through the admin tools. Data-subject rights, lawful basis, retention periods and cross-border transfer terms must be completed by counsel for the relevant market (Brazil/LGPD, EU/GDPR).
5. Cookies and analytics
This site uses Vercel Analytics and may set functional cookies (for example the admin or per-tenant access cookie). A full cookie disclosure must be added by counsel.
6. Contact
For privacy questions, use the contact page. A named controller, postal address and (for the EU) an Impressum / data-protection contact must be added before publication.